Four Australian businesses have been listed as finalists in the Oracle World Retail Awards.
Online whitegoods retailer Appliances Online and custom shoe supplier Shoes of Prey have been announced as finalists in the ‘etailer of the year – pureplay’ category. They are joined by four other finalists from China, the USA and the UK.
“It’s an honour to be recognised as a finalist for this prestigious global award. Since establishing Appliances Online in 2005, my team and I have been committed to building a truly unique and innovative online business. Online retail is a huge growth industry and we’re so proud to be a part of it,” said John Winning, CEO of Appliances Online.
The Salvation Army Salvo Stores also scored a finalist spot in the ‘responsible retailer of the year’ category, and Myer Group notched a spot for store design of the year.
Winners of the world retail awards will be announced on September 27th at the German Historic Museum in Berlin.
“The biggest fallacy about running an online business is that you go online so you don’t need to interact with customers,” added Winning. “We spend a lot of our time listening to what our customers need, and the rest of the time delivering it to them. We believe our core value promise of providing high-level customer service is a key reason for Appliances Online being identified as an ‘etailer of the year’ finalist.”
“We also utilise social media platforms to find new ways of interacting with our customers to answer their questions, offer advice and provide them great deals on appliances such as the washing machine. The Facebook page for Appliances Online now has a 150,000 strong community,” he said.
The awards are being judged by a 15-member panel that includes Bernie Brookes, CEO of Myer Limited and Mike Webster, senior vice president of Oracle Retail.
Full list of the finalists for the Oracle World Retail Awards is below:
Responsible Retailer of the Year:
Coop Cooperative, Switzerland
The Co-operative Food, United Kingdom
Grupo Pão de Açúcar, Brazil
Kingfisher Plc, United Kingdom
Marks & Spencer Plc, United Kingdom
The Salvation Army Salvos Stores, Australia
Store Design of the Year:
Carrefour Planet (Vénissieux, France/Alcobendas, Spain/Mont St Jean, Belgium)
Desigual (Barcelona, Spain)
Disney Store (New York, United States)
eSpoir (Seoul, South Korea)
Myer (Melbourne, Australia)
Tsvetnoy (Moscow, Russia)
Etailer of the Year – Pureplay
notonthehighstreet.com, United Kingdom
ruelala.com, United States
ocado.com, United Kingdom
Etailer of the Year – Multichannel
debenhams.com, United Kingdom
jcpenney.com, United States
marksandspencer.com, United Kingdom
newlook.com, United Kingdom
tesco.com, United Kingdom
Emerging Market Retailer of the Year
Croma, Infiniti Retail Limited, India
Grupo Pão de Açúcar, Brazil
Pick n Pay, South Africa
Reliance Retail, India
Splash, United Arab Emirates
Retail Advertising Campaign of the Year
Castorama, “C’est Castoche” by Publicis Activ Paris
Castro, “Castro Street Project”
The Co-operative, “Passionate Plea”
John Lewis, “Never Knowingly Undersold” by Rain Communications UK
Republic of Chicken, “Fire Scooter” by McCann Worldgroup
Walgreens, “Arm Yourself for the Ones You Love” by Arc Worldwide
Image Credit: John Winning, CEO of Appliances Online.